Frequently Asked Questions

Will my insurance cover my home IV infusion costs?

We will verify your home IV infusion benefits with your insurance company before you begin service with us. Our reimbursement specialist will call you and explain your benefits as they apply to the infusion therapy.

What do I do in the case of an emergency?

In the case of any life-threatening illness please call 911 or go to your closest emergency room. We have clinicians on call 24 hours a day. Please call us if you are having any difficulty with your IV line or infusion or symptoms related to your infusions. Use the same phone number day or night – our phones switch over to an answering service after business hours. You should call your doctor for any other problems or symptoms that you are having.

Will a nurse come to my home every day to give me my IV medicine?

A nurse will not come every day to your home. Our goal is to teach you and your caregiver to be independent with your IV infusion. Initially a nurse will come to your home to teach you how to do the IV infusion yourself. This usually takes only one visit but the nurse will continue to come until you and your caregiver are comfortable.

How will I know when my nurse is coming to see me?

You will be assigned a primary nurse who will be the nurse to see you most often. He or she will contact you before all your visits to schedule a time that is most convenient for you. Generally, after you have been taught, he or she will come weekly to check on your progress, change your IV dressing and draw labs if ordered.

Will I have to change the dressing on my IV catheter?

You will not be responsible for changing your own IV catheter dressing. However, it is important for you to look at the dressing where the catheter enters your arm in order to report to the nurse any redness, swelling, tenderness or wetness on or around the IV dressing.

When do I need to see my doctor again?

Check with your doctor, but usually, they would like to see you in 7-10 days after being discharged from the hospital.

How will I receive my IV medication?

You will generally receive one week's worth of medication at a time. It will either be brought to your home by a nurse or delivered by a courier, FedEx, or UPS. Our pharmacist will speak with you prior to any delivery to schedule a convenient time.

How do you communicate with my doctor?

We frequently communicate with you and your physician regarding your care and progress. We will speak to your doctor directly if there are any problems to report and then call you with any follow-up information. We will also fax your lab work directly to your doctor and notifiy him or her by phone of any abnormal lab results.